Shop with Confidence at Dover Saddlery

If something doesn’t fit you or your horse, return your original purchase within 90 days, and we’ll make it right with a refund, exchange, or replacement.

For manufacturer defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. Manufacturer warranties longer than 24 months will be honored and supported by us up to the full length of those warranties.

Exceptions

• Safety items (helmets, protective vests): return within 30 days with original tags intact.
• Saddles & riding boots: return within 90 days; refunds may be prorated based on usage. Used saddles may be returned within 30 days only.
• For everyone’s protection, opened treats and vet meds are not returnable.
• Returned blankets must be clean and free of debris.
• Underwear is not returnable or exchangeable.

Special Conditions

To protect all customers and ensure every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:

• The item was not purchased directly from Dover Saddlery (e.g., purchased at a used tack sale or from another retailer/online seller).
• The item is missing a label or has been defaced.
• No receipt and no valid identification presented in our stores.
• The item is wet, dirty, or contaminated. For health and safety, we cannot accept returns on used, defective, or poorly fitting blankets if they are unwashed.
• The item has been lost, stolen, damaged, or misused.
• On rare occasions, based on the nature of prior transactions.
• Supplements have been opened or used.
• Multiple returns of the same item.
• Personalized items may not be returned unless defective.

Security Guarantee

We understand your concerns regarding online security. We work with experts to maintain a highly secure ordering environment. Along with our commitment to security, we offer a Secure Order Guarantee—this gives you 100% protection for your credit card transactions on DoverSaddlery.com.

Our Secure Order Guarantee means that you will never have to pay any amount related to unauthorized charges to your credit card account, as long as those charges are a direct result of a transaction on DoverSaddlery.com.

How it works: If you experience credit card fraud, the Fair Credit Billing Act specifies that your credit card company can hold you liable for no more than $50.00 in fraudulent charges. Our Secure Order Guarantee will reimburse you for any amount up to $50.00 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you placed with DoverSaddlery.com. For this protection, you must promptly notify your credit card company of the fraudulent charges and follow their procedures as outlined in your cardholder agreement.