FairPlay | Dover Saddlery

Shipping to the 48 Contiguous U.S. states

Method	Under $49	Over $49	DETAILS: MOST IN-STOCK ORDERS SHIP WITHIN 1-2 BUSINESS DAYS
Economy	FREE	FREE	Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items).
Standard Ground	$12.95	$5.00	Order arrives 2-5 business days (Monday-Friday) from shipment date. Not available for shipments to P.O. Boxes.
Guaranteed 3-business day	$19.95	$12.00	Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed 2-business day	$24.95	$17.00	Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed Next business day	$34.95	$27.00	Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. If you need an expedited order between 3-4pm ET, please call customer service. Not available for shipments to P.O. Boxes.
Guaranteed Next Day Saturday	$49.95	$42.00	Orders are prioritized to arrive on Saturday if the order is placed by 2pm ET on Friday. Not available for shipments to P.O. Boxes.

Over-sized Items: Free standard shipping to the contiguous 48 states, applies to items FedEx deems “normal & customary” in size and weight. Large, bulky, or odd-shaped items may be subject to FedEx Oversize/Overweight charges.

“Business days” = Monday – Friday

When calculating shipping time, please use the next business day to start the clock for all orders received AFTER 2pm ET.

Shipping to AK, HI, PR and VI

Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands ship via FedEx where service is available. Free Economy Shipping is not offered to these locations since FedEx charges substantially more to deliver to them. If you have a special situation, or FedEx “Oversize/overweight” items, please call, email us or chat with us for a shipping quote.

Ship Method	Under $49	Over $49	Details
Standard	$24.95	$17.00	Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. These orders typically ship within 24-48 hours of the order being placed.
Guaranteed 2 Business Days	$44.95	$37.00	Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes.
Guaranteed Next Business Day	$54.95	$47.00	Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET. Not available for shipments to P.O. Boxes.

Click here to see all our shipping information including international and non-contiguous states.

Description	Style
Regular order of initials (example Emily Jane Smith = EJS)	A, B, G
Traditional monogram order of initials (example Emily Jane Smith = ESJ)	C, DD, F, H, K, BB, CC, EE, FF, KK, LL
First and Last Initial (example Emily Smith = ES)	L, M, Y
Single Initial (example Emily Smith = E)	D, AA, J, GG, N, P, Q, V, X, W, Z
Spelled out Name (example Emily Smith = Emily)	E, R, S, T
Please allow extra delivery time for monogrammed products.

The Easiest and Best Guarantee in The Business
Shop with 100% confidence at Dover Saddlery. If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement.

Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).

Exceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Used saddles may be returned for 30 days only. For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris. Click here for our full Return Policy.

Print a Label:
Step 1: Create your Federal Express return label.
Step 2: Affix the label to your package – include your original invoice with your return.
Step 3: Drop the package in a mailbox, give it to your postal carrier, drop off at the post office or Drop it at a FedEx Location. This service is only available within the contiguous 48 United States.

Your e-gift card will be delivered via email within 24 hours regardless of shipping method selected. If your purchase contains other items, select the ship method you would like the remainder of your order to use and it will arrive in the identified time frame.

Gift Card Number Format: There are no letter O used, only the number 0.
For your Gift Card Number:

Please enter your promotional gift card number into the payment information section of checkout, under Gift Card Number.

Dover Saddlery supports USEF Riders! Enjoy 10% OFF from us for being a member of USEF and get everything you need for your next ride.

How To Get Your USEF Member Discount Online:
1. Add items to your cart
2. Proceed to checkout
3. On checkout page, enter CMXUSEF into the promotion code box. Press apply, the discount will be automatically applied.
4. Be sure to enter your USEF # into the comment box.
5. Proceed to payment & place your order!
*Cannot be combined with other offers.

Click here to find out if your store is curbside pick-up, shop by appointment, or fully open.

Make your Curbside order easy and Contactless:
1. Download the Curbside Delivery form
2. Fill out your order. Do NOT include credit card info.
3. Take a picture with your phone or scan it
4. Email the form to your local Dover Saddlery Store
5. We’ll contact you to confirm & get your payment info.

Dear Customers,
We would like to inform you there has been a recall on the 6 lb. German Horse Muffins, manufactured November 29, 2018, lot # 8333, due to a quality control problem. The lot number can be found at the bottom of the bag on a small white sticker. The company believes this is an isolated incident but we want to make you aware as an additional precaution. Please contact us at DoverSaddlery.com/chat or email customerservice@doversaddlery.com with questions.

If your code isn’t producing the expected result, please give us a call at 800-406-8204 or connect with us via Live Chat.

How To Get Your Military Discount Online:
1. Add items to your cart
2. Proceed to checkout
3. On checkout page, enter CMXMILITARY into the promotion code box. Press apply, the discount will be automatically applied.
4. Be sure to enter your Military DoD# into the comment box.
5. Proceed to payment & place your order!
*Cannot be combined with other offers

Where is my Refund or Exchange?

Click here to track your order.

*Please note: Your refund may take several business days from the time your return is processed until you see the refund in your financial institution*

How it works:
- Your return is shipped back to our warehouse in Massachusetts. It arrives in Massachusetts 2-10 business days after you ship it back depending on your geographic shipping location.
- Once your return is delivered to Dover Saddlery, your request for a refund or exchange is processed in 1-2 business days.

Refunds:
- Your refund is processed, and information is sent from Dover Saddlery to your financial institution.
- Your refund will be accepted by your financial institution and show on your account in 1-4 business days. (This varies depending on your financial institution’s policy and processing time)

Exchanges:
- Your exchange item is processed depending on availability and is shipped from our warehouse within 48 business hours from the time the exchange order is placed. Items shipping from the manufacturer may take a bit longer.
- Your exchange order is shipped to you via standard shipping and should arrive in 2-9 business days depending on your geographic location.