Skip to Main Content Skip to Footer Content

Employment Opportunities at Dover

Founded in 1975 in Wellesley, Massachusetts by United States Equestrian Team members. Dover Saddlery, Inc. is the leading multichannel retailer of equestrian products in the United States. Dover Saddlery’s offers a broad selection of competitively priced, brand name, innovative products developed in collaboration with world class rider and vendor partners through their catalogs, website, and in 35 retail stores located across the United States.

We are looking for energetic and dedicated people to join our team. Dover Saddlery’s mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. At Dover, you will enjoy a fast paced environment driven by dynamic, hard-working people who are passionate about our brand. Dover Saddlery offers competitive pay, benefits, and a generous employee discount.

Dover Saddlery is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 


Remote Customer Service Representative

Entry level Full and Part time positions in our Customer Service Department. Our CSRs are critical to our brand and to our commitment to putting our customers first. As a CSR you are primarily responsible for assisting customers with questions, finding products and taking orders.

Remote work is available in the following states: DE, CT, FL, GA, KY, LA, MA, ME, MO, NC, NH, NY, SC, TX, WI
Responsibilities:
•Take inbound calls to process customer orders and payments
•Answer customer question and provide billing solutions
•Resolve customer issues, assist with finding the best product for their needs
•Ensure customer satisfaction
•Help increase sales with product knowledge and add-ons
•Work with a sense of urgency while maintaining accuracy
•Maintain a good attendance record

Qualifications:
•Must be an equestrian or have strong knowledge of horse products and customers
•Strong attention to detail and organizational skills
•Service orientation with strong communication skills
•Establish and maintain cooperative and effective working relationships
•Work effectively as a team member
•Ability to work occasional over-time
•Comfortable with working against established goals and metrics

Click here for Employment Information

Retail Store Manager - Medina

We are looking for energetic and dedicated people to join our team. Dover Saddlery’s mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. At Dover, you will enjoy a fast-paced environment driven by dynamic, hard-working people who are passionate about our brand. Dover Saddlery offers competitive pay, benefits, and a generous employee discount.

Click here for Employment Information

Retail Store Manager - Brighton

We are looking for energetic and dedicated people to join our team. Dover Saddlery’s mission has always been to provide world class product and customer service to equestrians of all levels through a broad multi-channel reach. At Dover, you will enjoy a fast-paced environment driven by dynamic, hard-working people who are passionate about our brand. Dover Saddlery offers competitive pay, benefits, and a generous employee discount.

Click here for Employment Information

Sales Floor Manager- Franklin,TN

This position will be the leader on the sales floor and the assistant to the Store Manager. You will need to exceed at the Key Supervisor and Inventory Administrator job requirements. You are expected to be an advocate for Dover Saddlery with our customers and employees.

Responsibilities:
• Greet customers and provide exceptional customer service experience.
• Oversee the sales floor to ensure complete customer satisfaction.
• Coach the staff to ensure great customer service.
• Answer questions, suggest promotional items and provide product information.
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments.
• Assist with store upkeep.
• Properly open and close the store for business, including:
-Cash register reconciliation
-Filing appropriate daily/nightly paperwork
-Disarming/Arming alarms as appropriate
-Securing cash and checks
• Ensure proper customer service standards on the sales floor and guiding the retail employees
• Basic retail inventory management, processing incoming shipments, maintaining an organized salesfloor and supporting outgoing shipments.
• Meet Weekly Sales Goals.
• Motivate the sales staff.
• Maintain proper staffing levels by efficient scheduling.
• Create and maintain sales producing merchandise displays.
• Provide advanced product and salesmanship training for the staff.
• Enforce policies and procedures.
• Improve the store's profitability by increasing sales, controlling wages, and maintaining an accurate and appropriate inventory.
• Provide loss prevention through quality customer service.
• Proper delegation of tasks to ensure productivity.
• Lead by example.
• Assist the General Manager in creating solutions for any sales and operations challenges faced by the retail store.
• Assist the General Manager in staff recruitment, selection and hiring.
• Completely operate the business in the absence of the General Manager.
• Overseeing retail staff in the absence of the store manager.
• Provide employee oversight and support a safe and proper work environment.
• Perform other duties as assigned.

Qualifications:
• Strong English Equestrian Knowledge required.
• High school diploma or GED required.
• Retail Store Management experience is a plus.
• General knowledge of and ability to operate a personal computer, including proficiency in Microsoft Word and Excel.
• Ability to motivate and inspire a team to ensure high level performance.
• Will work a rotating schedule including days, nights, weekends and holidays.

Click here for Employment Information

We are currently looking to fill part time and full time product advisor positions in our stores. We are seeking knowledgeable, customer-oriented, hardworking, and passionate equestrians to join our team. English Equestrian experience is required. Knowledge of equestrian products and the local riding community is favorable. Retail experience is a plus. Nights and weekends may be required.

Brighton, MI - Click here for Employment Information

Franklin, TN - Click here for Employment Information with the link to apply for the product advisor

Warrington, PA - Click here for Employment Information

Wellington, FL - Click here for Employment Information

Other Retail Positions Available

We are actively looking to fill part time product advisor and full-time Sales Supervisor positions in our stores.
We are seeking knowledgeable, customer-oriented, hardworking, and passionate equestrians to join our team. English Equestrian experience is required. Knowledge of equestrian products and the local riding community is favorable. Retail experience is a plus. Nights and weekends may be required. Click here for Employment Information
 


Warehouse Associate

The Warehouse Associate has the baseline skill set to process and execute step by step instructions with few errors. This role could be working in any area of the warehouse including, but not limited to receiving, picking, packing, pull down, put away, Inventory/Quality Control, and facilities. Full-Time shifts are typically Monday to Friday, from 7:00am to 3:30pm or 9:00am to 5:30pm.

Responsibilities:
• Learn and completely understand the upstream and downstream impacts of the tasks you are asked to execute.
• Works with a sense of urgency while maintaining accuracy.
• Recognize and bring issues to light such as but not limited to product, paperwork, labeling, or other errors as well as product damage or expiration.
• Maintain documentation and records of items pick and put away locations and/or quantities.
• Meet schedules and timelines.
• Maintain storage areas and warehouse equipment in a neat, clean, orderly and safe manner.
• Perform other duties as assigned.

Qualifications:
• Strong attention to detail.
• Ability to follow instructions and ask questions when unclear on what to do.
• Make accurate mathematical calculations.
• Ability to understand and apply work methods that drive accuracy and speed.
• Establish and maintain cooperative and effective working relationships.
• Work effectively as a team member.
• Comfortable with working against established goals and metrics.
• Ability to work occasional over-time.
• Ability to spend majority of time walking.
• Standing for long periods of time.
• Ability to lifting, push, pull and carry up to 50 lbs. on a frequent basis.

Click here for Employment Information