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Customer Service Information Page

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Dover Saddlery is The Source® for all your riding needs. If there is a product you need but simply cannot locate, give our Finder Service a try. Call or Email any information about the product and let us track it down for you. We'd love to help!

Live Customer Service Telephone Hours (Eastern Time):
  • Monday-Sunday: 9:00am - 7:00pm

Live Customer Service Chat Hours (Eastern Time):
  • Monday-Friday: 8:00am - 7:00pm
  • Saturday-Sunday: 9:00am - 7:00pm
Contact Customer Service: When shopping the Dover Saddlery website, you won't be left on your own! You now have all the benefits of live customer service support with the convenience of online shopping.
  • Chat with one of our customer service representatives
  • Email us at
  • Call toll-free: 1-800-406-8204
  • Fax: 978-952-6633
  • By Mail

     Dover Saddlery
     525 Great Road
     Littleton, MA 01460

  • Contact the CEO: We Listen

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Need help finding what you need?

    Using On-site Search

    If you have an idea of what you're looking for, but don't have a catalog available to you, you can take advantage of our on-site search feature. Enter a keyword or phrase related to what you're looking for, and click the magnifying glass icon, or press enter. You will be taken to a results page with all items match your search.

    Shopping from our Catalog

    If you are shopping directly from your catalog, you'll notice that each item has a unique item number listed. The easiest way to quickly find a product on our website is to enter the item's number into the on-site search box located at the top of most pages. It is important to enter the item number exactly as it appears. Please note that certain Closeouts and Special-Buys may not be available through the website if they have already sold-out.

    Browsing Website Categories

    If you would rather browse our assortment of equestrian products, we suggest you explore our site's many categories. Organized by type of product, riding discipline, and specific product features, our categories will help you navigate through our wide selection of quality products. Our categories include many helpful filters to help you find what you're looking for, and discover new and exciting products.

    **Looking for an item not in the Dover Saddlery catalog? Submit an inquiry via email to and we'll be delighted to research it and get back to you.
    Please include any and all relevant information, e.g. where you've seen the product, your desired size and color, and so on.

    Card Authorization
    Your bank authorizes the amount of sale when you submit order. This holds the amount on your card but does not deduct the funds from your account. Funds are actually charged to your card when we actually ship your order. If we do not ship your order, the authorization will reverse off your account in a few day’s time.

    International Orders For specific questions regarding international orders, item availability, shipping, or other inquiries, please contact a customer service representative by phone 1-800-406-8204 or Email

    Cancelling an Order If you need to cancel an order after completing checkout, please contact a customer service representative by Phone 1-800-406-8204 or Email as soon as possible.

    Can't Find What You're Looking For? Dover Saddlery is The Source® for all your riding needs. If there is a product you need but simply cannot locate, please contact us and let us track it down for you.