What You Need to Know about Crash Helmets & Replacement Policies

If you fall from your horse and your helmet hits the ground, it should be replaced even if it looks intact. The materials designed to absorb the shocks of impact have done their job, and for your future protection, you need a new helmet.

Helmet manufactures understand and are sympathetic to the financial concerns that may make you hesitant to replace a helmet that appears to be okay. With their expertise, they also know you should never ride again in a helmet that sustained a crash. For this reason, they all have helpful crash replacement policies to allow you to get a replacement helmet at a fraction of the cost in the event of a fall in which your helmet is impacted.

Generally, you will need to send a manufacturer your original sales receipt or paid invoice, an accident report form or letter explaining the incident, as well as the crashed helmet. Make sure, however, you follow the specific instructions for each manufacturer. The amount of your discount will depend on the age of your helmet before the crash. Always register any new helmet according to the manufacturer’s instructions, and retain your sales receipt.

We have outlined helmet manufacturers’ information regarding recommended replacement based on age (regardless of crash), each crash helmet policy and where to start if you find yourself on the ground and needing a helmet replacement.

VENDOR:	Crash Helmet Replacement Policy:	Discount for replacement:	Process to receive replacement:	Customer Service Contact Info:	Where and what to ship with crashed helmet:
Antares	Return to Dover	No official policy but will work with customer/Dover to satisfy a replacement	Contact Estelle with details	Estelle Garbagnati Phone Number: N/A Email estelle@antares-sellier.com	NA - photo of damaged helmet with cut chin straps emailed
Champion (Toklat)	CONTACT VENDOR DIRECTLY	Toklat will provide a replacement discount to the consumer if the helmet is impacted within 1-3 years from date of purchase. Original proof of purchase required. 50% 1st year 40% 2nd year 20% 3rd year Toklat will work directly with the consumer to replace the helmet.	Contact Toklat for Accident Form	Chelsey Earls-Johnson Phone Number: 1-888-286-5528 Email chelsey@toklat.com	Ship damaged helmet & accident form to: TOKLAT 115 Foothills Road Lake Oswego, OR 97034
Charles Owen	CONTACT VENDOR DIRECTLY	As of September 1, 2021, Charles Owen will be processing the helmet accident replacements for riders directly through their website, for any Charles Owen helmet purchased within three (3) years of the accident. Please find below the new discount structure: 50% off wholesale during the 1st year of ownership 35% off wholesale during the 2nd year of ownership 20% off wholesale during the 3rd year of ownership	The owner of the accident helmet will need to complete and electronically submit the “Accident Form” to Charles Owen to receive a discounted replacement helmet. This form can be found on the Charles Owen website at http://www.charlesowen.com/accident-report.	N/A	As part of the process, all accident helmets must be returned to Charles Owen, Inc., at the address below for research and investigation, along with a printed copy of the accident report form. Charles Owen, Inc. Attn: Return Dept. 1735 Old Petersburg Road Lincolnton, GA 30817
ERS/Ovation/One K	CONTACT VENDOR DIRECTLY	See listed links for costs/shipping Accident Replacement Policy | (https://www.onekhelmets.com/replacement-policy/)	To receive a replacement helmet follow instructions below: 1. Fill out the Return Authorization form and return with your helmet. forms found at onekhelmets.com or ovationriding.com 2. Return the damaged helmet freight prepaid 3. Return a copy of your dated sales receipt 4. Include a signed and dated letter describing the accident in detail 5.Provide your contact name, address, email and phone number. Someone must be available at the address to sign for helmet. 6.A check or money order made out to English Riding Supply or credit card information for payment as indicated above.	One K - Accident Replacement Policy | One-K Helmets (onekhelmets.com) One-K Helmets Replacement policy (https://www.onekhelmets.com/replacement-policy/)	RA form, copy of sales receipt, letter describing incident, name/address for replacement & payment to: ERS C/O Accident Replacement 520 Kane Street Scranton, PA 18505
GPA	Return to Dover	Dealers will be charged 50% of the current cost of the helmet. Customer price will be plus $25 to cover shipping costs.	Only helmets purchased in the last 12 months apply. A copy of the sales receipt must be sent as proof of date purchased. A letter from the customer detailing the circumstances and receipt of purchase must be faxed or emailed to obtain an RA number to return old helmet and order new helmet. Both the letter and receipt of purchase and RA number needs to be returned with helmet	Phone Number: 705-721-7277 Email Sari@frantisi.com	Receipt & Letter detailing accident to: GPA 206 Saunders Road Unit #1 Barrie, Ontario L4N9A2
IRH	CONTACT VENDOR DIRECTLY	The following information pertains to IRH helmets purchased in the United States. If your IRH helmet is ever in an accident within the replacement period, return it to IRH freight prepaid for a replacement. IRH will replace helmets involved in an accident for up to three years after purchase at a discounted price.	Helmet to be retured to IRH. Include the following with your damaged helmet: 1) A copy of the sales receipt dated within 3 years of the accident 2) A signed and dated letter describing the accident in as much detail as possible. 3) Your contact name, physical address email, and telephone number. 4) A check made payable to IRH, or a credit card number with expiration date and S.C.	BrieAnne Osterlund Phone Number: 732-290-3000 Email INFO@IRHhelmets.com	1) Call or email customer service and they will give you a Return Authorization number 2) Return the damaged helmet to IRH with the R/A number clearly marked on the outside of the carton to: IRH 15 Timber Lane Marlboro, NJ 07746
JPC	Return to Dover	30% discount for a replacement helmet purchased with in 2 years of initial purchase	Copy of sales receipt and letter detailing accident sent to Dover	Amanda Ashman Phone Number: 1-866-273-3243 X405 Email Amanda and JPC Equestrian at: amanda.ashman@jpcequestrian.com	JPC 100 Hillside Drive Drums, PA 18222 USA
KASK	CONTACT VENDOR DIRECTLY	KASK believes in safety first. If you happen to have an accident while horseback riding, it is extremely important that you replace your helmet although it may still look intact. KASK America, Inc. offers a 20% discount towards the purchase of one new KASK Equestrian Helmet for up to 24 months from the purchase date. It is required that the rider send back the helmet involved in the accident along with KASK’s Crash Replacement Form.	RA Form filled out and send in to Kask with Helmet	Kask America Phone Number: 704-960-4851 Email: info@kaskamerica.us	Send completed form and helmet to: Kask America CRASH 301 Summit Ave Charlotte, NC 28203
One K (ERS)	CONTACT VENDOR DIRECTLY	See attached links for costs/shipping Accident Replacement Policy | One-K Helmets (onekhelmets.com)	To receive a replacement helmet follow instructions below: 1. Fill out the Return Authorization form and return with your helmet. forms found at 2. Return the damaged helmet freight prepaid 3. Return a copy of your dated sales receipt 4. Include a signed and dated letter describing the accident in detail 5.Provide your contact name, address, email and phone number Someone must be available at the address to sign for helmet 6.A check or money order made out to English Riding Supply or credit card information for payment as indicated above.	One-K Helmet Replacement Policy	RA form, copy of sales receipt, letter describing incident, name/address for replacement & payment to: ERS C/O Accident Replacement 520 Kane Street Scranton, PA 18505
Ovation (ERS)	CONTACT VENDOR DIRECTLY	See attached links for costs/shipping Accident Replacement Policy | Ovation (Ovation.com)	To receive a replacement helmet follow instructions below: 1. Fill out the Return Authorization form and return with your helmet. Forms found at ovationriding.com 2. Return the damaged helmet freight prepaid 3. Return a copy of your dated sales receipt 4. Include a signed and dated letter describing the accident in detail 5.Provide your contact name, address, email and phone number. Someone must be available at the address to sign for helmet. 6.A check or money order made out to English Riding Supply or credit card information for payment as indicated above.	Ovation Helmets - Accident Replacement Policy | Ovation Helmets (ovationriding.com)	RA form, copy of sales receipt, letter describing incident, name/address for replacement & payment to: ERS C/O Accident Replacement 520 Kane Street Scranton, PA 18505
Samshield	Return to Dover	15% off retail replacement helmet discount up to 4 years since initial purchase - custom helmet options additional cost	Contact Samshield with photo of cut chin strap and report of incident	Email service@n1ellc.com	NA - only need photo of cut chin straps and incident report
Tipperary	CONTACT VENDOR DIRECTLY	Tipperary will replace a helmet that has been damaged in an accident up to two years from the date of purchase for 50% of the price plus $5 shipping and handling. Helmets that have been damaged through misuse or dropping do not qualify. To process your replacement, you will require a Return Authorization Number which you can arrange by contacting customer care. Helmets received without this number will not be eligible for replacement. IMPORTANT: Helmets involved in an accident should not be worn again. Please cut off the harness to ensure no one uses it again and properly dispose of it. In order to qualify, you must have completed a Product Registration form either online or by mail, or have the original or a copy of the purchase receipt with the date of purchase.	N/A	Phone Number: 888-313-8842 or 905-738-9944 Email info@phoenixperformance.com OR info@tipperaryequestrian.com	Complete product registration form, receipt and incident report ready to contact Tipperary Customer Service to request RA and return address and replacement order https://tipperaryequestrian.com/accident-replacement
Trauma Void™	Contact Dover	50% off retail replacement helmet discount effective from the date of purchase for a period of two (2) years	Contact Dover Saddlery with a photo of cut chin strap and report of incident MUST have original receipt	Email Dover Saddlery at customerservice@doversaddlery.com	NA - only need photo of cut chin straps and incident report
Troxel®	CONTACT VENDOR DIRECTLY	Helmets involved in an accident may be replaced for a fee within two years from the helmet date of purchase. The on-line "Product Registration Form" must have been completed and/or the original or a copy of the purchase receipt must be retained in order to show proof of purchase date is within two years. Damage to the helmet due to misuse or dropping the helmet is not covered by the Accident Replacement Program. 35% discount on replacements ITS VERY IMPORTANT TO PLEASE REGISTER HELMET HERE, TO QUALIFY FOR THE ACCIDENT REPLACEMENT PROGRAM, IN THE EVENT THAT THE CONSUMER DOESN’T HAVE THE ORIGINAL RECEIPT: https://www.troxelhelmets.com/product-registration.	Replacing damaged helmets is easy. Simply call 1(800) 288-4280. Be prepared to supply the following: • Damaged helmet • Original or copy of receipt (okay to omit if having previously registered online) • Signed and dated letter describing the accident • Check or Money Order if Credit Card information is not supplied We cannot ship to a PO Box. You must supply a physical address.	Phone Number: 800-288-4280	Copy of receipt, letter describing incident, payment info to: Troxel Accident Replacement Troxel, LLC 7540 CR 201 PO Box 68 Mount Hope, OH 44660
Uvex	Return to Dover	In case of a fall, uvex will contribute a percentage towards your new uvex helmet, based on years of ownership. All amounts are calculated from uvex's list price. • Within the first year: 50% towards a new uvex helmet • After 2 years: 40% towards a new uvex helmet • After 3 years: 20% towards a new uvex helmet	Contact UVEX description of incident & await further instruction	Andreas Beckers Email A.Beckers@uvex.de	We may not require the actual helmet back. If so, you will ship to: uvex/Habers, attn: Andreas 43 Everts Ave Queensbury, NY 12804. In many cases, however, a picture of the helmet with the chin strap cut is sufficient.