Crash Helmet Replacement: Treat Yourself to a Bright Future What You Need to Know about Crash Helmets & Replacement Policies
If you fall from your horse and your helmet hits the ground, it should be replaced even if it looks intact. The materials designed to absorb the shocks of impact have done their job, and for your future protection, you need a new helmet.
Helmet manufactures understand and are sympathetic to the financial concerns that may make you hesitant to replace a helmet that appears to be okay. With their expertise, they also know you should never ride again in a helmet that sustained a crash. For this reason, they all have helpful crash replacement policies to allow you to get a replacement helmet at a fraction of the cost in the event of a fall in which your helmet is impacted.
Generally, you will need to send a manufacturer your original sales receipt or paid invoice, an accident report form or letter explaining the incident, as well as the crashed helmet. Make sure, however, you follow the specific instructions for each manufacturer. The amount of your discount will depend on the age of your helmet before the crash. Always register any new helmet according to the manufacturer’s instructions, and retain your sales receipt.
We have outlined helmet manufacturers’ information regarding recommended replacement based on age (regardless of crash), each crash helmet policy and where to start if you find yourself on the ground and needing a helmet replacement.
| Manufacturer | Mfr’s Recommended Replacement Age, Assuming No Fall or Crash | Crash Helmet Policy Basics | What To Do |
| Charles Owen | Every 4-5 years of regular use. | Helmet must have been purchased within the last 3 years. | Return the helmet to Dover Returns Department, along with a copy of the original receipt & copy of the online accident report from https://www.CharlesOwen.com. |
| Dublin® | Contact the manufacturer directly. Call 877-927-4337. | Contact the manufacturer directly. Call 877-927-4337. | Contact manufacturer directly. Call 877-927-4337. |
| GPA® | Within 12 months of purchase | One replacement within 12 month period of purchase. Only 1 replacement per helmet. | Return the helmet to Dover Returns Department, along with a copy of the original receipt & statement detailing crash. |
| IRH® | None | Helmet of any age manufactured to ASTM F1163 qualifies for replacement. | Contact manufacturer directly. Call 732-290-3000 or visit ridinghelmets@optonline.net.. |
| One K ™ | Every 4-5 years of regular use. | Helmet must have been purchased within the last 3 years. | Contact manufacturer directly. Call 866-569-1600. . |
| Ovation® | Every three years from date of purchase. | Helmet must have been purchased within the last 3 years. | Contact manufacturer directly. Call 866‐569‐1600. |
| Samshield® | None | Helmet must have been purchased within the last 4 years to be covered under the policy. | Return the helmet to Dover Returns Department, along with a copy of the original receipt & statement detailing crash. |
| Tipperary™ | 5 years from the time the helmet is first worn (not its manufacture date). | Helmet must have been purchased within the last 2 years; warranty registration card must have been completed within 30 days of purchase. | Contact manufacturer directly. Call 888-313-8842 or visit https://tipperaryequestrian.com/pages/ accident-replacement |
| Trauma Void™ | 3–5 years from date of purchase. | Helmet must have been purchased within the last 3 years. Helmet must have been registered within 30 days of purchase. Sales receipt required; accident form must be submitted online. | Contact manufacturer directly. https://traumavoid.com/Crash-Replacement-Policy.html. |
| Troxel® | At least every 5 years from date of purchase. Those who ride often should replace their helmet more often. | Helmet must have been purchased within the last 2 years. Either product registration must have been completed or a sales receipt is needed. | Contact manufacturer directly. https://www.troxelhelmets.com/pages/accident-replacement. |
How to Clean How to Store and Clean Your Riding Helmet
Place your helmet between uses in a helmet bag, hat bag or hat box that will shield it from dust, scuffs and accidental impacts. Most of these storage options allow breathability. If your helmet is damp inside from perspiration or outside from rain, allow it to dry naturally, away from artificial heat sources, before placing it in its storage container.
Keep your helmet in a temperature-controlled environment, such as inside your home or inside a heated/air-conditioned tack room. Never leave your helmet in your car. Extreme heat and extreme cold compromise the integrity of the shock-absorbing materials necessary to protect your head. Some barn locations are not optimal places to store your helmet because fluctuating temperatures can degrade the materials meant to protect your head on impact.
Regular weekly cleaning reduces accumulated perspiration and grease buildup from your hair, both of which create unpleasant odors inside your helmet. Clean your helmet only with a product formulated specifically for the purpose, such as Charles Owen Hat Cleaner. Spray the interior of your helmet with the cleanser, let it sit for several minutes, and then wipe it clean with a damp cloth.
Never use household cleaners on your helmet and never run your helmet through a dishwasher. Harsh chemicals will destroy the effectiveness of the safety materials in the helmet.
How to Check Helmet Fit How to Check Helmet FitFollow these steps when you're deciding whether a helmet size and style is right for you.
Check the overall fit. A correctly sized helmet sits down snugly on your head and covers your entire skull with equal pressure all around. No gap exists between your helmet and your head; even pressure with the lining allows the helmet to absorb force in the event of an accident.
If you feel the helmet wants to rise or pop upward from your head, then it is too small. If the helmet is loose around your head and sitting low on the eyebrows, it is too large.
Try to wiggle the helmet up and down. The skin on your forehead and your eyebrows should move with the helmet. If the helmet slides freely and your skin doesn't move, then it is too large for your head. Shake your head from side to side and up and down. The helmet should not pivot on your head. If it does, then the helmet is too large.
While a slightly large helmet may feel very comfortable initially, if you select one that does not fit snugly when it is new, it will become too large over time as the lining breaks in. A large helmet will shift during riding, could become a distraction and will not protect you well during a fall.
If you are trying on an adjustable helmet and the fit is very close to being correct, you may tighten it through the use of slides, dials, changeable padding or ties, and repeat these tests. Otherwise, try another size, style or brand of helmet.
Check the brim. The front brim should not sit more than two fingers' width above your eyebrows. It should not sit any lower than 1/2" above your eyebrows or it could block your vision. If the brim does not sit correctly, try a different helmet that is either deeper or shallower.
Adjust the chin strap. When you're sure the helmet stays in place without the harness, adjust the chin strap so that it fits snugly under your chin. It should be able to hold the helmet in place, but not be so tight as to cause discomfort against your throat or make you feel as though you can't swallow or might choke. Some helmets have sliding clips that allow you to adjust the harness for comfort around the ears.
When you find your perfect helmet, you'll discover an added benefit- it will flatter the shape of your face.
Tip: Got long hair?If you plan on wearing long or thick hair under your helmet, the length of your hair or the way you tie it up may change the way your helmet sits on your head. You want to be sure that your hair lies as flat to your head as possible under your helmet. To achieve both a snug helmet fit and a neat appearance, consider using two hair nets and the step-by-step method shown here:
- Hair and hair net are gathered into a ponytail holder. Note the traditional styling of the hair covering the top half of the ear.
- Position ponytail like this, laying it as flat as possible against the head, and place a second hair net over the hair and pony tail.
- Tilt your head forward to slide on the helmet, putting it on from the back first, with the harness settling over the ponytail holder, and working toward the front.
- Tuck in your hair and hair net over your forehead neatly so that neither shows under the brim.
Note: If you change the length of your hair, it may affect the way your helmet fits.
Helmet Warning
**ASTM F1163-15/SEI Certified Helmets
**Helmet Notice, Disclaimer & Warning
All equestrian sports are inherently dangerous and involve the risk of serious injury or death. Riders using these products ride at their own risk with full knowledge of the hazards and risks associated with their activities. Helmets are designed for equestrian use only. Helmets cannot offer complete protection from injury or death to riders in case of fall, collision, impact, loss of control or otherwise. Helmets cannot protect areas of the head that are not covered. Helmets offer no protection against injuries involving forces other than impact.
CAUTION: Helmets must fit well and all retention straps must be securely fastened. Helmets are constructed so that the energy of an impact may be absorbed through partial destruction of the helmet. Helmets that suffer an impact should be destroyed and replaced. The protective qualities of helmets may be compromised by prior impact, age, use and many common substances. Always follow the manufacturer's recommendations before applying cleaning agents, paints, or adhesives.
Dover Saddlery disclaims any responsibility for injuries or death incurred while wearing any of the helmets offered for sale. Representations regarding testing results, equipment ratings, product specifications, ASTM and/or SEI standards, and the adequacy of all such standards and designations are made solely by the product's manufacturer. Dover Saddlery does not warrant or confirm the representations of the manufacturers. Dover Saddlery makes no representations expressed or implied regarding the fitness of these products for any particular purpose nor the extent to which the products protect riders from injury or death. By purchasing any of the helmets offered for sale and using it in an equestrian sport, the purchaser AGREES FREELY AND VOLUNTARILY TO ASSUME ALL RISKS RELATED TO EQUESTRIAN SPORTS, including the risk of personal injury, damage, death or property damage. Further, to the maximum extent permitted by law, the purchaser does release Dover Saddlery from any and all responsibility or legal liability related to purchaser's participation in equestrian activities.
Our Guarantee 100% Satisfaction Guarantee
The Easiest and Best Guarantee in The Business
Shop with 100% confidence at Dover Saddlery. If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement.
Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).
Exceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. Used saddles may be returned for 30 days only. For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris.
Special Conditions
To protect all customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:
• Item was not purchased directly from Dover Saddlery. (It was purchased at a used tack sale or from a retailer or online seller other than Dover Saddlery.)
• Item is missing a label or has been defaced.
• No receipt and no valid identification in our stores.
• Item is wet, dirty or contaminated, or until it has been cleaned. (For health and safety reasons, we cannot accept returns on used, defective or poorly fitting blankets if they are UNWASHED.)
• Item has been lost, stolen, damaged, or misused.
• On rare occasions, based on the nature of prior transactions.
• Supplements have been opened or used.
• Multiple returns of the same item.
• Personalized items may not be returned unless defective.
Security Guarantee
Dover Saddlery understands your concerns regarding online security. We share in your concerns and therefore work hard with experts in the field to maintain a highly secure ordering environment. Along with our comment to security, we offer you a Secure Order Guarantee - this gives you 100% protection for your credit card transactions on Doversaddlery.com.
Our Secure Order Guarantee means that you will never have to pay any money related to unauthorized charges to your credit card account, as long as those charges are a direct result from a transaction on Doversaddlery.com.
How it works: If you experience credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50.00 in fraudulent charges to your account. Our Secure Order Guarantee will reimburse you for any amount up to $50.00 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you placed with Doversaddlery.com. For this protection you must promptly notify your credit card company of fraudulent charges and follow their procedures as outlined in your credit card agreement.
