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Need help? Can't find what you are looking for?
Contact a Dover Expert Customer Service Representative by any method outlined below.


At the Dover Saddlery website you won't be left on your own! We have fully integrated our site into our Customer Service Call Center - so you now have all the benefits of live customer service support with the convenience of online shopping. Anytime you need assistance, just click your mouse anywhere you see "Live Customer Service" and you will be connected to a live agent!

You may speak to our Web Enabled Call Center in three ways:

  1. Connect Via Keyboard - Start a "live chat" in real time with one of our Customer Service Representatives using your keyboard!
  2. Email Dover - Send an email to
  3. Call Toll Free - 1-800-406-8204

Live Customer Service Hours (Eastern Time):
Mon-Fri: 8:30am - 11:00pm
Sat. 9:00am - 10:00pm
Sun. 9:00am - 10:00pm

Mailing Address:
Dover Saddlery
525 Great Road
Littleton, MA 01460

Toll Free: 1-800-406-8204

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Having Trouble Ordering From a Catalog?
To order ANY item from any of our current catalogs simply enter the complete item number into the "QuickBuy" field located on the left margin of your browser and then click "go".

It is important to enter the item number EXACTLY as it appears (including any dashes), especially for Sale and Closeout items, to ensure that you buy specific colors/sizes and that you receive the correct price. Please note that even though you enter the Item Number exactly as it appears in the offer, certain Closeouts and Special-Buys may not be available through the website if they have already sold-out.

Looking for an item not in the Dover Saddlery Catalog? Submit an inquiry via email by clicking here and we'll research it and get back to you. Please include all relevant information: Where you've seen the product,desired size and color etc.

Looking for our Saddle Fitting Guide? Click Here To Download! **Adobe Acrobat required.

Custom Items
We require full payment in advance prior to processing custom orders. We cannot accept returns of personalized or customized items.

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Not responsible for typographical errors. Some colors pictured may vary slightly, due to the reproduction process. Prices subject to change with out notice.