100% Satisfaction Guarantee

As riders and horse owners ourselves, we want you to be completely happy with any purchase from Dover Saddlery. We ride in or use every item we offer to ensure each product delivers the quality and performance promised. We appreciate that not everything always works out as planned. That’s why our 100% satisfaction guarantee lets you make a purchase in confidence: if you make a selection that does not suit you or your horse, you may return it for a full refund, replacement or an exchange.

Returned funds are provided in payment form shown on receipt. Returns without receipt may receive the lowest sale price in the past 60 days in a gift card or gift certificate. Used Saddles must be returned within 30 days of purchase. As items of significant importance to riders, helmets and body protectors may be returned up to 30 days of purchase, in new condition, with original packaging and manufacturer’s tags attached.

Special Conditions
To protect all customers and ensure that every return or exchange is handled fairly, we may require a receipt or decline a return in these situations:

• Item was not purchased directly from Dover Saddlery. (It was purchased at a used tack sale or from a retailer or online seller other than Dover Saddlery.)
• Item is missing a label or has been defaced.
• No receipt and no valid identification in our stores.
• Item is wet, dirty or contaminated, or until it has been cleaned. (We cannot accept returns on used, defective or poorly fitting blankets if they are unwashed.)
• Item has been lost, stolen, damaged, or misused.
• On rare occasions, based on the nature of prior transactions.
• Supplements have been opened or used.
• Multiple returns of the same item.

Security Guarantee
Dover Saddlery understands your concerns regarding online security. We share in your concerns and therefore work hard with experts in the field to maintain a highly secure ordering environment. Along with our comment to security, we offer you a Secure Order Guarantee - this gives you 100% protection for your credit card transactions on Doversaddlery.com.

Our Secure Order Guarantee means that you will never have to pay any money related to unauthorized charges to your credit card account, as long as those charges are a direct result from a transaction on Doversaddlery.com.

How it works: If you experience credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50.00 in fraudulent charges to your account. Our Secure Order Guarantee will reimburse you for any amount up to $50.00 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you placed with Doversaddlery.com. For this protection you must promptly notify your credit card company of fraudulent charges and follow their procedures as outlined in your credit card agreement.